Telephone Systems

Choosing the correct telephone system for your business can be tough work. Do you want a PBX system or a Key system? What about VoIP? Is it right for my business? So many options and so little time to do the research necessary to get what is best for your business.

What options are you looking for in a telephone system? Some companies may try to sell you an expensive system, $20,000+ for a system that has features similar to a $4,000 unit. The $20,000 unit obviously has more features that can be used but do you even know what the features are? Will you ever use them? Or are you looking for the basics?

Check out our solutions for Small Business here.
For Medium sized businesses or Small businesses looking for more robust and flexible systems check here.
Call Recording and Tracking Options are also available. For more information click here.

Whatever you are looking for Med Tech Solutions has you covered. We have partnered with some of the biggest names in the industry to give you flexible options and to make sure we can get what is best for you.

Is Customer Satisfaction important to your business? How about holding customer service reps accountable for how they treat and react to customers? Maybe a call recording and tracking system is for you. Call us for more information.
Small Business Telephone Systems

In our experience we have found that many small business want a few features that the larger PBX and Key systems have to offer, such as Automated Attendant and Voice Mail. Using our partners and completing many weeks of research we have found a few less expensive solutions for our small business customers to get these features without feeling the pain of the larger systems price.

Check out the information on these systems and see which one appeals to you.
Talkswitch

PBX Phone Systems for Small and Multi-Location Businesses

Talkswitch is the original all-in-one PBX telephone system for small business. Packed with amazing features, TalkSwitch systems improve your image, save you money and keep you connected everywhere.

With TalkSwitch, you connect the way you choose. Our systems work with VoIP (Voice over IP) and the traditional telephone network, and you can choose IP or standard analog telephones. TalkSwitch PBX and IP PBX phone systems let you work the way you want to.

6 Reasons to Love TalkSwitch Telephone Systems

UNBEATABLE VALUE
Great systems, small prices - compare the cost of TalkSwitch to other systems on the market and you'll see. Complete phone systems from US$695. VoIP phone systems from US$995. But it's more than just our low prices. TalkSwitch also saves you money.

RICH FEATURES
Voicemail, auto attendants, dial-by-name directory, call routing. And much more. TalkSwitch comes complete with the kind of sophisticated features that users of big business PBX phone systems take for granted.

OPTIONAL VoIP
Need Voice over IP? Multi-location integration? No problem; small business VoIP is here. VoIP-enabled TalkSwitch models handle both VoIP and the traditional telephone network. It's the best of both worlds in one easy-to-use phone system.

REMOTE EXTENSIONS
Your work doesn't stop at the walls of your office. Neither does TalkSwitch. You can add your cell phones or any other telephones, anywhere, as remote extensions of your system. TalkSwitch uniquely connects your mobile and teleworkers.

EASY SET-UP
Unlike other telephone systems, TalkSwitch is easy to install, saving you time and money; you can even do it yourself. And with its easily configured settings, moving employees or changing the way your phone system handles calls is a snap.

FLEXIBLE GROWTH
TalkSwitch has a modular architecture that lets you grow when you need to and add VoIP when you want to. Designed to maintain your investment as you grow, TalkSwitch covers from 1-64 users per location.



WIN Communications

PBX Phone Systems for Small and Multi-Location Businesses

WIN Communications is a complete IP telephone system for small business. Packed with amazing features, Enet 200 systems improve your image, save you money and keep you connected everywhere.

With Enet 200, you connect the way you choose. Our systems work with VoIP (Voice over IP) and the traditional telephone services such as PRI's, Pots and many other protocols.



Microsoft Response Point

Microsoft Response Point puts powerful technology—previously too expensive and complicated to install and manage—right into your hands. Delivered on industry-leading hardware from D-Link, Quanta, and Aastra, Response Point is a complete, affordable phone system that grows with your small business. Take alook at the partner site Microsoft Specialist and select Texas. You'll find us on the list.

Easy to use
Response Point lets you access phones, contacts, and features using only your voice—all with the push of a blue button. Thanks to Microsoft’s award-winning speech recognition technology, you simply tell your phone what to do.

Easy to manage
Management of standard phone systems requires extensive training and networking expertise. Response Point empowers you to complete phone moves, additions, or changes with just a few quick mouse clicks. Microsoft’s familiar and intuitive visual interface guides you through the simple installation process, step by step. And seamless integration with Microsoft Office Outlook means your new Response Point phone system syncs up with e-mail, enhancing the way you already communicate.

Easy to grow
Response Point empowers you to expand your phone system as your business grows. Average PC users can add new phones in minutes. And by leveraging the benefits of Voice-over Internet Protocol (VoIP) , Response Point makes it incredibly easy and cost effective to add new phone lines—without the wiring hassles of a traditional phone system.

Samsung Phone Systems


Unified Communications for Small Businesses
Communicate more effectively by reaching the right resource the first time. Now your small business can deploy a simple, affordable, easy-to-manage unified communications system with the industry-leading Samsungs Unified Communications Series for Small Business. This solution eliminates multiple servers and combines voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities. It also integrates with existing desktop applications such as calendar or e-mail. The easy-to-manage solution supports up to 50 users in flexible deployment models based on your needs.

Samsung Phones Systems

The solution includes:
  • Eight IP phone station support
  • Four trunks
  • Optional T1/E1 voice interface (PRI and CAS)
  • Integrated voicemail
  • Automated attendant
  • Basic call center capability
  • Music on hold
  • Optional wireless access
  • System management



Cisco Small Business Series


Unified Communications for Small Businesses
Communicate more effectively by reaching the right resource the first time. Now your small business can deploy a simple, affordable, easy-to-manage unified communications system with the industry-leading Cisco Unified Communications 500 Series for Small Business. This solution eliminates multiple servers and combines voice, data, voicemail, Automated Attendant, video, security, and wireless capabilities. It also integrates with existing desktop applications such as calendar, e-mail, and customer relationship management (CRM) programs. The easy-to-manage solution supports up to 50 users in flexible deployment models based on your needs.

View Interactive 3D Model of Unified Communications 500 Series for Small Business

The solution includes:
  • Eight IP phone station support
  • Four trunks
  • Optional T1/E1 voice interface (PRI and CAS)
  • Integrated voicemail
  • Automated attendant
  • Basic call center capability
  • Music on hold
  • Optional wireless access
  • System management

Call processing capability is included and enabled via Cisco Unified Communications Manager Express. Automated attendant and integrated voicemail are included and enabled via Cisco Unity Express sotware.

It is expandable by adding the Cisco Catalyst Express 520 Series companion switches. These fixed-configuration, 8- and 24-port switches with embedded security are preconfigured to work with the Cisco Unified Communications 500 Series for Small Business.

Cisco Unified Communications 500 Series for Small Business and the Cisco Catalyst Express 520 are integral parts of the Cisco Smart Business Communications System, a complete system of voice, data, video, and wireless networking products for small businesses. This system provides companies with a new way to communicate, enabling secure access to information anytime and anywhere, while helping people to work together more efficiently and effectively.

Big Business Telephone Systems

Now if the solutions already presented sound good but you are looking for more robust solutions or you have a larger site that would require more phones and extensions than are supported by the above solutions, not to fret, we have a solution for you as well.

Check out the information on these systems and see which one appeals to you.
Big-Time Communications for Small-to-Medium Businesses

With today's economy and demanding public needs, businesses are under pressure to perform everyday at their highest levels to win and retain their customers. To meet these pressures, employees need better tools for increased productivity.

NEC products and services are designed to target the small-to-medium business (SMB) needs and still maintain a business' basic need to lower costs. Every company has unique services and products; to meet the unique challenges that grow from this diversity, communications systems must be flexible enough to meet the needs these services and products require. With the NEC Private Branch eXchange (PBX) systems, hybrid systems and related applications, today's SMBs can have all of their communication and networking needs met through one vendor: NEC.

Every business knows the value of each encounter with a new or current customer or supplier, and with the smaller scale of today's SMB, each of these contacts is vital to competing in a global economy. NEC solutions that provide customized call routing, automated department access, live and voice mail backup, call coverage and after hours notification are powerful weapons in attracting and retaining valuable customers and key partners.

Many small- and medium-sized businesses are comprised of units housed in different locations. Providing both seamless communications and access to advanced productivity tools throughout the organization without wasteful duplication of investments is key to survival and growth. NEC's PBX-based SMB Solutions provide networking capabilities to allow for a single centralized voice mail system for call coverage throughout the organization as well as private networking to enhance effective team operations and connectivity between systems over a converged backbone. These capabilities are provided without large dedicated investments or high re-occurring expenses.

The versatility of the NEC products provides the flexibility to meet all the needs of small and medium businesses and protects the company's investment with modular expansion and technology updates as the business grows.

The newest line of NEC products, the SV8100 and the SV8500 are rock solid performers.



Unified Communications for Small Business

Better communications can impact several key challenges faced by most small businesses: increasing staff productivity, improving responsiveness to customers, keeping costs down, and boosting employee loyalty. Avaya Unified Communications for Small Business is designed to specifically address each of these challenges.

Increasing Productivity
Especially for small businesses, every single employee's contribution is essential. Snow days and personal emergencies can leave employees homebound, out of touch for the day. People on the road visiting customers can have productivity drops when messages and priorities pile up. Even daily commuting is a productivity drain: the average trip of 40 minutes equates to eight working weeks a year. Being armed with just a phone or a non-networked computer isn't enough to keep productivity at in-office levels.

The Harvard Business School reports that presenteeism, the loss of productivity that occurs when employees feel compelled to come into the office when sick or stressed, costs businesses as much as $2,000 per employee per year. Most small businesses simply can't afford that. Offering employees a work-at-home option could save thousands every year.

Upgrading employees to the power of Unified Communications makes communications an integral tool that's not lost when employees aren't in the office. Enabling the entire staff to communicate anytime, anywhere can provide huge productivity boosts as well as cut costs.

Improving Responsiveness
For a small business, responsiveness to customers is likely the biggest factor in building a competitive edge. When sales people are away from the office—away from their communications tools—responsiveness becomes difficult. Unified Communications for Small Business lets employees take the tools with them. Calls to a desk phone are "twinned" to ring simultaneously on a mobile phone. Customers get through the first time, and only have to remember one number to reach sales people.

Keeping Costs in Check
Avaya Unified Communications for Small Business is designed specifically for the Avaya IP Office communications system. Together, they can provide some significant cost savings:
  • Conference Calling: Businesses can spend hundreds a month with a service provider for conference calling capabilities. A 64-party conferencing bridge is built right into Avaya IP Office, eliminating those costs.
  • International Calling: Small businesses with international offices can incur thousands per month in calling costs. Network all sites with IP Office to eliminate those fees.
  • SIP Services: Save up to 50% on phone service with SIP-enabled IP Office. Check with a Service Provider about moving from plain telephone or T1 service to SIP (Session Initiation Protocol) service.
  • Real Estate: Remote workers can save businesses an average of $5,000 each year in facilities costs, according to the Denver Business Journal General Services Administration. Avaya Unified Communications provides remote workers secure, full-access communications using Avaya IP phones (purchased separately) and VPN licenses.

Boosting Employee Loyalty and Morale
Providing a flexible work environment allows small businesses to attract and retain highly qualified talent. Lower employee turnover means lower costs and less disruption to the business.

Most employees say a flexible work environment—one that allows them to work remotely on occasion or even full-time—is more important than compensation. Avaya estimates that a full-time teleworker can save between $2,500 and $11,000 per year in transportation, food, and dry cleaning costs. That’s equivalent to up to $16,000 in salary.

Business Benefits
  • Ensures all employees are as productive as possible when unable to get into the office
  • Keeps mobile employees accessible and responsive to customers and colleagues
  • Enables full-time remote workers to communicate with the same level of efficiency and productivity as if they were in the office
  • Speeds decision-making, helping to close deals and prevent lost revenue
  • Helps increase employee morale and productivity by offering a flexible and productive work environment
  • Enhances business owners’ ability to hire the most qualified professionals no matter where they happen to reside
  • Can help avoid relocation expenses by allowing new hires to work from a secure VPN connection remotely

Call Recording and Accounting Solutions

Do you ever worry about what your employees are telling customers? Are they making promises that cannot be kept? Are they being rude or just neglectful of your customers? There is a way to know for sure. Call Recording has been around for years and yet many companies still don't know where to start or even who to ask when they have questions about it. We have worked with a few companies who know how to make this easy. Check out their information below.

Big-Time Communications for Small-to-Medium Businesses

Powerful, affordable answers for contact centers like yours
Wygant is devoted to creating innovative recording, monitoring, analytics and voice processing systems that help our customers optimize their workforce, increase revenues, and satisfy their customers.

Founded in 1983 and considered one of Oregon’s fastest growing technology companies, Wygant remains dedicated to our customers by designing applications that are easy to use and reliable.

Wygant Scientific is located in Portland, Oregon, with strategic business partners in Europe.

Even Watch Your Employees Screen During the Call Process

The Call Copy Suite CC Discover

Your contact center is abundant with data. It comes from many sources—your employees, your customers, and your voice and data networks. By combining call recording technology with quality management tools, speech analytics, surveys, and other useful applications, cc: Discover helps you determine the issues that drive customers to contact you, and enables you to learn from those contacts.

Identify the strengths of your operations. Define any opportunities for improvement.

cc:Discover is our full suite of programs that provides a 3D view of your operations. Need only one component? Pick and choose among our solutions.